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Privacy Policy: How We Handle Your Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what we gather, why we need it, and how you control it.

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DATA PRACTICES

How We Secure, Store and Handle Your Information

We encrypt account credentials, payment details and session tokens using industry-standard protocols. Personal data stays on secure servers; payment transaction records pass through encrypted channels to bKash, Nagad and Rocket gateways. We retain account history for regulatory record-keeping and fraud prevention, and you can request a copy or deletion at any time through support.

Encryption Standard

All account data, login sessions and payment forms use SSL encryption. Your bKash, Nagad or Rocket transaction details are tokenised so we never store full payment credentials on our database after the deposit clears.

Cookie and Tracking Use

We place session cookies to keep you logged in, analytics cookies to measure page visits, and preference cookies to remember your language and lobby layout. You can clear or block them in your browser; blocking may limit some account features.

Data Retention Period

Active account records stay live while you use the platform. If you close your account, we archive transaction logs and identity verification documents for the period required by anti-fraud and financial record rules, then delete personal identifiers.

Your Access Rights

You can request a copy of the data we hold, ask us to correct outdated information, or request full account deletion. Contact support with your account email and we'll verify identity before processing the request.

PRIVACY CONTACT

Reach Us About Data Requests or Privacy Questions

If you want to review the data we hold, request deletion, update your contact details or ask how we use cookies, our support team handles privacy enquiries the same way we handle account help. Open a ticket through your account dashboard, send an email to the address listed in our contact footer, or use live chat during support hours to flag a data request.

Account Dashboard Log in and open a support ticket under the privacy category. Attach your request details and we'll confirm identity before releasing or deleting data. Most requests close within five business days once verified.
Email Enquiry Send your data request to the support email shown in our site footer. Include your registered account email and a clear description of what you need. We reply with next steps and any identity checks required.
Live Chat Flag Use the live chat bubble during support hours to flag a privacy request. The agent will escalate it to our data team and give you a reference number to track progress in your account dashboard.

Common Questions About Your Data and Privacy Rights

We ask for your email, mobile number, date of birth and full name during registration. These fields verify identity, secure your account and let us send withdrawal confirmations or support messages when needed.

We pass transaction requests to the payment gateway that handles bKash, Nagad and Rocket clearing, but we never store your full wallet credentials or PIN. Only tokenised references remain in our database after a deposit completes.

Log into your account dashboard, open a support ticket and select the data-access category. We'll verify your identity, then send a download link containing your account details, transaction history and any support correspondence within five business days.

Yes. Submit a deletion request through support with your registered email. We'll close the account, remove personal identifiers and archive transaction records only as long as regulatory and fraud-prevention rules require, then purge the rest.

We use session cookies to keep you logged in, analytics cookies to count visits and preference cookies for language and layout. You can disable non-essential cookies in your browser settings, though some account features may not work without session cookies.

Account records live on secure servers managed by our hosting provider. Only authorised support and compliance staff can view personal data, and all access is logged. We never sell or rent your information to third parties for marketing purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.